Thompson Training & Development provides sales, leadership and management training to organisations across the UK. Through practical, engaging workshops and programmes, we help individuals and teams build confidence, develop skills and achieve lasting behavioural change.
Goal
Before using Coursecheck, we relied on paper feedback forms. While these provided some insight, they were difficult to analyse, time-consuming to manage and only shared with clients when specifically requested. We wanted a more professional way to collect feedback and provide meaningful evidence of training impact.
Our main objective was to give clients clear, independent feedback on their learners' experiences and demonstrate the value and return on investment of our training programmes.
Results
- Significantly higher response rates: Response rates have increased from around 10–15% with paper forms to typically 80–90% using Coursecheck’s surveys via QR code, giving us a much more representative view of learner experiences.
- Better quality feedback: Learners provide more detailed comments and insights because surveys are quick and easy to complete on their phones. This gives us richer qualitative feedback and clearer evidence of the outcomes our training delivers.
- Professional client reporting: Coursecheck enables us to generate professional, visual reports at the touch of a button, helping clients demonstrate the impact of their training investment and making feedback a key part of our value proposition.
- Independent proof of training quality: With over 250 verified reviews and an average rating of 4.9 out of 5, Coursecheck provides independent evidence that our training is delivering real value.
- Stronger proposals and tenders: We regularly use Coursecheck reviews and reports within proposals, tenders and client conversations, providing evidence of training quality and learner satisfaction.
- Improved online visibility: Live learner comments are displayed on our website, helping us keep content fresh and providing valuable social proof for prospective customers.
Coursecheck is incredibly easy to use and gives us professional, client-ready feedback reports in just a few clicks. It helps us demonstrate the impact of our training, provides valuable social proof, and is extremely cost-effective for a small business like ours.
Gilly Thompson, Director
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