Tiam W, 13 Apr 2022
Excellent session, it was interactive and we were able to put what we have been taught into practice.
Harriet M, 13 Apr 2022
I loved how interactive the session was and how each task developed your confidence to take on the next task so it wasn't too overwhelming. The pace was great and Ben was very engaging and clear with his information
Jon R, 13 Apr 2022
The course was very engaging and the breakout session were good. At time sit was difficult to get into the 'roleplay ' type scenarios but overall they were informative. some personal feedback / critique would have been beneficial.
Sarah R, 13 Apr 2022
I thought that the breakout sessions were well structured and timed in order to discuss the question. I felt involved in the conversation and not just 'talked at'.
Steve J, 13 Apr 2022
Very knowledgeable facilitator and genuinely useful techniques and ideas to improve my management and leadership style and quality
Annie L, 13 Apr 2022
learnt a lot of useful information in a short space of time.
Kieran G, 13 Apr 2022
very good course. lots to take in as a new user. Need to practice
Alasdair E, 13 Apr 2022
It would have been beneficial to have more real life examples of difficult conversions. Also techniques on handling conversations that go wrong or not to plan.
Amber D, 13 Apr 2022
I not only increased skills that I already have but I learnt new things, normally I get disengaged with training that get stuck in the basics which I have covered several times so I felt I was engaged throughout and am now a more comfortable user of the system