Showing 2,821–2,830 of 6,360 reviews (4 star)
Overall a very interesting course to understand the best approaches to managing poor performance.
Ian Meekums, Senior HR Adviser, observing. I think use of Jam slide was fantastic. Behaviour Improvement might be better termed around Performance Improvement, accepting behaviour corresponds to performance, however it may be confusing that poor behaviours (rudeness) are disciplinary issues ref our behaviour code. The House often puts in place a performance improvement plan in the informal stage, ideally this could be an element to cover. How or what questions excellent. Transactional analysis - great video Better example for the script?…..meeting x, thought we agreed you be on time , i'm confused…. this example could do more to manage fear/intention, Also, lateness more likely to be conduct than performance, accepting it can straddle both but traditionally a disciplinary matter (cant do vs wont do) Paul Gapper is excellent. Nothing in this feedback is a reflection of him, but perhaps a reflection of what the House has asked to be delivered.
Adele was lovely and provided a great training day. She really was interactive and detailed in her explanations which was so useful.
It was quite intense! I think maybe it could be a longer course.
really useful range of tools to help me and a nice slow pace so that I could fully absorb what was being said. Nice level of discussions via breakout groups (rather than death by powerpoint slide)
This session was really useful and I enjoyed it.