Charlotte B, 19 Sep 2017
The trainer, Carol was excellent. The venue was fine but absolutely freezing a/c. Unfortunately there was a lot of confusion surrounding WHICH of the two Jury's Inn hotels in Brighton the course was supposed to be at. Subsequently we started an hour late and some of the delegates (myself included had to walk from the seafront to the station and then back to the seafront as we were given conflicting information. Apart from this poor administration however the course was informative and very useful.
Chris P, 15 Sep 2017
I found the course content to be good, although the last few modules appeared to have been rushed. Partly due to the fact we lost 30 mins on day one due to the fact x3 people attended the wrong course at the wrong location, and also because the trainer's stories were at times, a little long winded. I had already commented on the paper feedback concerning the trainer, and spoke to him directly after the course had finished. In short, I was the only person from BT attending, the others were from Tesco. Whilst I have absolutely no objection in mixing with other businesses, I did , in my opinion, get singled out for repetitive snide remarks about my company directly from the trainer himself. He may have well had problems concerning his personal telephone line and broadband, but I did not expect side comments (he clearly thought some were amusing; I however did not) from the outset directed about my company in front of others. I did not expect comments about managers being described as like a spinal column removed ... "spineless" . As a manager, I found this distasteful and simply not funny. I am not exaggerating when I state comments continued for 3 days, and indeed, on the 3rd day in front of the class, I did say" that's enough and move on". David also made a comment directed to myself and a young lady referring his conversation to a lad about gunshot wounds as as " men talk", to which I took umbrage, and said I thought that was a sexist remark. His reply was " sorry.. boy's talk then". He also made another comment as he passed my desk after returning from break, saying, " just been speaking boy's talk". A further example of how (my perception) he was sexist, was the fact he was more than happy to show an injury from his phone of a casualty who had sustained a hand injury from car keys. Happy to show the "boys", but made it clear that we, as woman , may find it distressing. As the young lady pointed out to him, we had, actually, given birth, so blood and guts was nothing new. As I pointed out, I too could have made loads of snide remarks that he was ex police/RAF, but chose not to, as it would lower myself, and would be unprofessional. To conclude, the content was interesting, and I gave feedback to him once the course had completed. The trainer needs to realise that we are actually in the 21st Century, and to be professional in delivering training.
Una O, 15 Sep 2017
Attendees felt the Trainer wasn't very organised at the beginning. The course was meant to start at 9am, but proceedings did not get underway until 10am, which resulted in material being rushed at the end. Organisation by the venue was also very poor - no cups for coffee apparently. Apart from that our staff felt they learnt something and were overall happy with the content of the course.
Lesley S, 14 Sep 2017
The test at the end of the course did not correlate with the booklet given out. The page numbers were incorrect.Response : Dear Mr Stewart, Many thanks for taking the time to leave us feedback from the course you attended. I will look at this internally as GCT do not have a final test as we use continual assessment throughout the course using the white assessment record that you fill out from the start until the end. I will also discuss this with the trainer for his feedback also. GCT account handler will be in touch with you if the need arises. Please be reassured we will look into this matter.
Gemma T, 01 Aug 2017
Trainer did not bring enough materials for the number of people - should be bringing spares.
Gemma T, 27 Jul 2017
The trainers were told the wrong time for the training to start. Confusion with location etc Trainer was told it was for 4 hours training which is incorrect.
Olivier B, 20 Jul 2017
Show more videos - real life and case study showing what to do and not to do in "real life " situations with difficult environment. The first aid book seems easy to understand, should it be a bit more detailed? I am happy to provide comments but I had to do it twice already on paper (on the exam booklet and greencross sheet)
Alima A, 19 Jul 2017
just the location of the training could have been better. no parking and very small room for 11 people.