having the insights of a paramedic definately made the course more credible. Phil picked up on different people's learning abilities and adjusted well. I think I speak for all in attendance when I say we left feeling a lot more knowledgable and confident.

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Stuart W, 23 Nov 2017

Really useful course, presented well and brought in lots of useful practical examples

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Corinne M, 23 Nov 2017

Jill and her husband Neil were brilliant! Couldn't fault them and made us feel all at ease. Really good content, the only thing I would suggest is that there is more scenario based exercises and more opportunities to practise the Recovery position and CPR on adults/babies/infants. Also, aside from the trainers as they were brilliant. I think the amount you pay for the course you should get lunch included. We also were not due to get any tea or coffee until the trainers had to ask the venue for it!

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Nancy G, 23 Nov 2017

The course was good in many ways. The venue made it difficult to practice physically, although we did. It might be better to try to separate 3 day courses from 1 day courses. The instructor could do more mid-session revision, such as "What is primary survey", "What does AVPU stand for?", etc. Because the room was so small, the instructor chose not to have the projector which heats the room up. Overall, good.

Response : Good morning Nancy Thank you for your feedback, we have a monthly internal quality meeting and your feedback will be added to the agenda. Please accept our sincere apologies this course did not fully meet your expectations. We pride ourselves on delivering an exceptional service and constantly look at areas where we can improve. Kind regards

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james v, 23 Nov 2017

Never got any confirmation that I was checked in.Emailed Stewart never heard back.Very hard to use site on mobile version.very poor over all

Response : Good morning James I have checked our system and have checked with Stewart. A system generated booking confirmation was sent on the 7th November and Joining Instructions were emailed on the 8th November. Stewart has checked his emails and he does not have an email from you, can you please forward the email you sent to Stewart to customerservice@greencrosstraining.co.uk and we will check with our IT department to see if there is an issue with our email provider, although we do email over 30,000 joining instructions each year. I look forward to hearing from you. Kind regards

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