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Richard lee brilliant teacher in my opinion hes good at explaining teaching and learning traffic management 👏
Brilliant explained things really good and happy to answer any questions
Informative and has made me aware of different things possible to change outcomes of situations
Good refresher on conflict management for all situations where interaction with members of the public is required
Course was detailed in best practice’s to de-escalate angry members of the public or difficult customers. Course trainer was very knowledgeable and good.