Up To Speed Training & Assessment Reviews

Good refresher on conflict management for all situations where interaction with members of the public is required

Course was detailed in best practice’s to de-escalate angry members of the public or difficult customers. Course trainer was very knowledgeable and good.

Informative, good content. Approachable tutor

Learnt the basics well

Very clear and consice. Good trainer and facilities

Thourgh and well documented

Enjoyed Very well presented

No complaints here

Good

N.a