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Mike was very good! Great sense of humour, made the course more engaging.
Great course.Helping you understand different ways to de escalate situations
Great course with lots of information that I learnt and Mike was very informative
I've learnt how to report people and vehicles, and how to de-escalate situations with the potential to become violent, and for me to stay and remain calm using the box breathing technique
Very well explained and got all listeners to interact
Great course, met my requirements and learned some fantastic new techniques that I will share with my team.
Trainer was very knowledgeable and helpful and delivered the course well
I like to carry on for high level in this Course.