Craig W, 24 Jul 2025
Birmingham
Very well prepared and presented, very repetitive with words so that it’s fixed in your head
Jamie R, 24 Jul 2025
Birmingham
Excellent course and was delivered brilliantly
Andy W, 24 Jul 2025
Birmingham
Excellent course Richard is very knowledgeable and very helpful
Edward M, 23 Jul 2025
Trainer was very thorough an explained the procedure to an understanding level
Charlie C, 23 Jul 2025
Enjoyable course with a good instructor.
Andrew C, 23 Jul 2025
I found this course to be both interesting and informative. Leading to thinking about how I have dealt with things in the past.
Daniel F, 21 Jul 2025
Learned about the useful tips and wording to handle disgruntled customers or members of the public.