Showing 7,641–7,650 of 27,806 reviews
Thoroughly enjoyed the course which seems a weird thing to say given the subject which i must say i wasnt looking forward to. However Ken delivers in such a meaningful way on this sensitive subject and has given us all more tools to handle situations should they arise. Thankyou Ken
Brilliant session. Madhuri is very passionate and very knowledgeable and is keen to share her passion with us.
A superb course on an extremely emotive subject. Delivered by a superb tutor. I highly recommend.
A really good course. I know it couldn't cover specific examples/some of the persistent callers we have that raise suicide. But it will be good to have conversations outside of the training, and this can only equip the team more with the tools they need to feel supported on suicidal calls. A really well run and interesting training course.
There were a lot of methods and processes in the course which I can take into my role. The language was very appropriate and the videos made good use of the processes.
Very informative course which has better equipped me to better understand whats going on and what someone may be feeling as they are and importantly how to keep them safe by allowing them to be heard and in control
Overall training was interesting but I felt with my experience/knowledge the training could be shorter as it was for me similar to all other training sessions I've had over the years I would like to see more about setting boundaries in place for customers where it becomes repetitive/abusive of our services
I expected the course to be pitched at a much higher level. I expect its hard to get it right for everyone.