Showing 1,741–1,750 of 4,204 reviews (4 star)
Informative and very real. Enjoyed the videos
Highly recommend - Very informative. Thank you
Enjoyed today and while the pace was good felt in some parts she was go too fast. Think she could have (as she came in late) added on extra time
Really good, would recommend it to all staff who are front facing and may encounter this issue.
A very thought provoking course. Lots of information - need to look at resources in a lot more detail. I will practice difficult conversations (the steps) with loved ones, just to make me feel better equipped. I think every conversation will be different, every person is an individual and everyones story is unique - so empathy, time (ie forgetting about the fact you have 100 other tasks to complete in your day) , really caring - are core to being a 'first aider' in addition to the knowledge. I definately think in the role of a lettings advisor more training like this is crucial.
I enjoyed the half day and want to go on and do more
Well held group, nicely paced, lots of useful info, felt like a 'safe' space for a potentially challenging topic.
excellent informative day interacting with colleagues I have never met before