Ivraine M, 30 Oct 2018
The trainer was passionate about the topic and interacted well with the audience. My eyes and mind have been opened to ‘service improvement’ and it’s measures.
Thalia R, 30 Oct 2018
Laurell was clear and concise and hit the important points. I feel I can use what I learned here to help diffuse a very difdicult situation at work
Sinead C, 30 Oct 2018
I really enjoyed today’s course and would be interested to know of any others Laurell holds. She kept me captivated throughout the full session.
Ugo A, 30 Oct 2018
Good knowledge acquired and delivered in a subtle way that was easy to understand. However the slides and the information were not much detailed you will require to do much research to understand if you want to review it later
Florence G, 30 Oct 2018
Extremely useful and will be able to take back the knowledge to my team to develop our objectives. It has been greatly beneficial for me to be able to have a better understanding of the team I work with, how we work and how we can improve in the future.
Javayl P, 30 Oct 2018
Very informative i will be using this info in my pdr. Only coment is Fooooood haha
Anna S, 30 Oct 2018
The course was really good and helped me think about how my role contributes to the overall success. It’s great to have time to reflect on my own skills and behaviours, along with how I can change these for the better. Laurell was a great teacher and made the day thoroughly enjoyable, thank you!
Rosie C, 30 Oct 2018
Extremely interesting. I have attended a couple of courses of this kind and this the first one that I feel I will actually take back and implement. New ways of explaining SWOT which has made it more user friendly. Thank you for the print outs too - they will be useful references.
Anita P, 30 Oct 2018
Thank you Laurel, excellent day. Felt I learnt so much and can reflect on the past. But also taking forward