Navigating Challenging Conversations Reviews

Extremely educational and found the delivery of the course very helpful. I feel I have gained a great amount of confidence from this course.

Thanks a lot for the training. I really enjoyed the session in particular the role play part!

I really enjoyed this two part training course, it was very well planned out by having the knowledge/learning content in the first part, then having the opportunity to put your learning into play with a group of highly professional actors. I found the techniques used very effective in helping me understand my style of negotiation and the way I come across during a challenging conversation, and feel inspired having watched my colleagues carry these out as well. Lou was a very engaging presenter and I feel completely present when carrying out one of her training sessions. she makes everything easy to understand and comfortable when speaking to the group. Ellie and her team were amazing when acting out the scenarios and were very adaptable to our responses when acting these out. Great constructive feedback was given and I feel much more confident in the way I'd carry out addressing a challenging conversation as a result. thank you so much!

Think the second day was really good as I believe the (positively forced) participation of everybody in the group ensured that there was good engagement with the source material and brought the course to life.

Having the actors involved made it so much more real - it was really great!

I really enjoyed the course and feel I have learnt a lot. Bringing in actors for the role play really made this session special

Lou was really informative, came out with some good one liners/phrases/sayings, came across like she's really invested in her work. Lots of food for thought. The actors were great too, a safe space to open up and each character was slightly different. Summary only one star off as I would like to see myself in action now.