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Attendees particularly value the practical use of the ALGEE framework, scenarios and discussions, which make difficult mental-health topics approachable and give them confidence to recognise distress and start sensitive conversations with young people. They describe knowledgeable, empathetic trainers who create a relaxed, non-judgemental space, alongside a well-structured blend of self-study, webinars and breakout activities. The handbook and resources support application at work, though some prefer face-to-face delivery.
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