Callum M, 10 Aug 2020
Thoroughly enjoyed the morning and afternooon session. I thought the topic was relevent and interesting, and the trainer was extremelly knowledgeable about the topic. I will be taking things that i learnt on board with me and use it for my future career to improve my customer service. I will try to take ownership of tasks more regularly, and be more interested with the customer by acknowledging their fears and concers.