About this course
Aim:
To further develop customer service mindset that delivers the service required and needed to the end user
What you will learn
By the end of the session you will be able to:
Understand the importance and impact of the Moment of Truth
Recognise risks and consequences of poor service
Understand G.R.E.A.T Customer Service and meeting the Four Customer Needs
Describe your role in Customer Service and the Six Pillars of Customer Service
Define and deliver consistent excellent Customer Service
Recognise the impact and importance of having and demonstrating a positive attitude in Customer Service
Recent reviews
Thoroughly enjoyed the morning and afternooon session. I thought the topic was relevent and interesting, and the trainer was extremelly knowledgeable about the topic. I will be taking things that i learnt on board with me and use it for my future career to improve my customer service. I will try to take ownership of tasks more regularly, and be more interested with the customer by acknowledging their fears and concers.
A decent foundation, although much of what was covered could be considered common knowledge for those in professional roles, and not a whole lot of it was actionable tools as much as general information.