To further develop customer service mindset that delivers the service required and needed to the end user
What you will learn
By the end of the session you will be able to:
Understand the importance and impact of the Moment of Truth Recognise risks and consequences of poor service Understand G.R.E.A.T Customer Service and meeting the Four Customer Needs Describe your role in Customer Service and the Six Pillars of Customer Service Define and deliver consistent excellent Customer Service Recognise the impact and importance of having and demonstrating a positive attitude in Customer Service
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