ITIL 4 Foundation ENT Reviews

It's a very fast paced program. At points, I felt like I was just cramming for the final exam, rather than actually learning the material. But, John was a great instructor, making it easy to return and reread the material to prepare for the certification exam in the future.

Great class, great instructor

I personally had a hard time understanding the course at first but over time I slowly grasped hold of the concept

I think getting the course materials a week ahead of time, or atleast the book so that I could have read through it before the class started would have been great. There was also A LOT of materials and it took a couple of days to become acclimated to them and figure out what was best for me.

I have never believed in the whole learn to pass a test thing in the long run I don't think it does enough to much is forgotten to quickly because you try to shove to much in at once

My only issue with the course is on the end of Axelos. Axelos uses way too many terms that are extremely similar and I think their Foundations would be more easily understood if the terms had some more distinction. For instance Standard, Normal, and Emergency. Why not Standard, Intermediate, Emergency.

Learning a new way to deliver the material so that it can be more digestible to those learning with zero knowledge. This will help make this material less intimidating.

The 8 hour days seem long but they are definitely necessary for the amount of material covered. I wouldn't condense any portion of the timing or days.