Excellence in Customer Service Reviews

Course was delivered well and many good points to bring forth in organisation.

I enjoyed the course and there were some techniques suggested that I will employ in work

The course was very relaxed and helped with Team building as there was so many new staff members.

Bernie was very accommodating and did a good job managing the sessions but I personally felt the material was quite straightforward and didn't really add anything new

interactive and good for team building

Bernie was very clear in here delivery of the course.

Bernie was fantastic, extremely informative and interavtive which made the course seem more like a gentle conversation. Great learning experience overall

Very good trainer and course content overall.

Good course will apply things I've learned to my everyday role such as listening skills and de escalating situations , also being aware of myself and being more assertive

Course was really well done considering it's normally done in a class setting. My interest was held throughout, it was enjoyable and informative, I would definitely recommend to others