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I feel better equipped to know where to direct somebody to. How to feed back the conversation and listen to what somebody is saying to me (signals etc) The course was very informative
Lois is exceptional in delivering course content and is able to give you a thorough understanding on topic being covered.
I would recommend the course to others as it was very informative and well delivered.
A great training session. I would attend this training again in the future.
FOUND THE FACT THAT THE TUTOR WAS USING EVERYDAY SPEAK AND HOW WE CAN CHANGE OUR APPORACH TO ASKING THE IMPORTANT QUESTIONS.
It was very well led out. Easy to understand. Easy to listen to.