RRN Level 2 Refresher: De-escalation and Non-Restrictive Tertiary Interventions (Breakaway & Self-Protection Skills) Refresher reviews

4.9 (3,244 reviews)
AI summary of reviews

Practical breakaway techniques and positive behaviour support are the course’s defining strengths. Attendees value knowledgeable, patient trainers who use real-life scenarios, demonstrations and discussion to make de-escalation and behaviour of concern easy to understand. The sessions are interactive, relaxed and well paced, with trainers checking understanding and encouraging questions. Attendees say the refresher builds confidence and provides skills they can apply safely in their support roles.

Practical breakawaysKnowledgeable trainersWorkplace confidence

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This is a refresher course for me, it was really good. The trainers are really good and make it fun and very knowledgeable. Lee was great 👍

Beckie H · 29 Oct 2024
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Although it's a refresher course, I enjoyed it very much. Lee is good at his job. Thank you.

Mary-Grace C · 29 Oct 2024
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Lee is a brilliant trainer. Really knowledgable and person centred. Ensured everyone understood the detail within the training and made the overall course enjoyable!

Billy M · 29 Oct 2024
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It was good to refresh with what we had previously learnt and are teaching our staff to use. Lee was very explanatory and gave relevant examples and life experience whilst making you feel comfortable to practise. Great trainer

Vicky J · 29 Oct 2024
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Lee was very knowledgeable and engaging and the course was delivered at a good pace.

John M · 29 Oct 2024
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The refresher on break away techniques was really useful as I haven't had to use any since my last training. Due to the training being so recent, the theory side was still reasonably instilled. I have used the PBS approach with both staff and customers and found it really works well. Lee as ever was fantastic in his approach to learning and used real life examples so this helped me to put the learning in real life context.

Adele W · 29 Oct 2024
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Response: Hi Adele, thank you for taking the time to leave such a wonderful comment on the training and our trainer Lee. It's so great to hear that you have put the training into practice and have found that it works really well!

Lee delivered the training. Excellent course very informative,

Pamela K · 29 Oct 2024
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Excellent descriptive content Easy to understand Nice pace of course

Tim V · 29 Oct 2024
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A very well led course. Amy was very knowledgeable and I felt that the information was very relevant to my role. I feel confident in what I have been taught and I feel that I can now take this confidently to my place of work.

Laura N · 29 Oct 2024
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I really enjoyed the refresher course, I Enjoyed seeing Amy was our Trainer, nice to have some familiarity and Amy was a very relaxed but positive trainer, thankyou for today.

Eleanor W · 29 Oct 2024
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