Introduction to Crucial Conversations for Staff Reviews

Exceptional training delivered today by Des, animated and dynamic. A perfect balance of practical and theory, and a good range of resources. Thank you!

Great training session and I would love to take up the offer of a one hour coaching session with Dez.

Dez is an amazing and engaging trainer and I loved every minute Thank you

Dez was a great instructor, he made sure to deliver all of the content whilst keeping the topic interesting and engaging. Couldn't believe how fast the day went and honestly did not what the session to end. Have left feeling more confident about starting to use the tools such as the contrasting sentences.

Practical topic, excellent facilitator. Thank you

The presenter (Dez) was fantastic , really engaging, relevant, positive and enthusiastic. I don't have enough adjectives! he was reassuring and very helpful.

Des was great, fun and interactive

Thank you Dez it was a great day and I feel empowered to have crucial conversations

Best training I've had at Happy. Des was brilliant, he was genuinely interested in helping us as a group and was really sincere.

I thought the trainer was very supportive particularly as some attendees found the topics difficult. Dez was very kind