Conflict Management Reviews

Many good and applicable concepts learned in just one day training.

Well explained material, helpful examples from real life, relevant to my situation; exercise focused on real-life scenario, resolution of conflict broken down in steps and brainstorm with other participants was very helpful to gain new perspective. Learned something about my colleagues as well. One improvement could be to have 1-2 role play exercises with participants (volunteers). Lastly, I really appreciated the tailored adice in the one-on-one Q&A session after course.