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Practical demonstrations, repeated opportunities to practise and real-world scenarios make this course especially useful, with attendees gaining confidence in de-escalation, risk assessment, safe handling and physical interventions. They describe the trainers as knowledgeable, patient, approachable and supportive, praising clear explanations, humour and willingness to answer questions or repeat techniques. The sessions are interactive, well structured and directly transferable to workplace practice. Some attendees find the venue hot and note that refreshments and water are not provided.
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