Showing 1–6 of 6 reviews (3 star)
I think the course was very good and informative, however I will still find it difficult to use the skills learned in an everyday environment.
Response: Hi Sean - we are happy to support you with this. Let me speak with Vidette and see if there is anything we can do to help you transfer the skills learned in the classroom back to the workplace.
Enjoyable course but would just have preferred more practical activity as opposed to theory.
Response: Thank you for taking the time to provide us with feedback, Lynsey. There is always a balancing act around theory vs role play and the latter is not always a popular option, however, we will pick this up with Simon and come back to you with suggestions about how you might practice this back in the workplace
The trainer was good and tried to be interactive. The main problem was the materials of the course that in my opinion was too basic and not in lign. It was also a lot of presentation through Powerpoint which doesn't necessarily create debates and discussion with the group to be able to share best practices and knowledge.
I expected to come away with tools to enable me to deal with certain circumstances and tools that would benefit me when interacting with customers where I need to be assertive. I dont feel that I have been equipped with additional tools.
As above, a bit thin on the ground although the trainer was very good and clearly knowledgeable.