Showing 1–10 of 12 reviews (2 star)
It provided inaccurate or outdated information in as confusing a manner as could be achieved. Was it worth $15k? I don't know...
The pace of this course and how this course and the previous two courses were delivered is not an effective way to teach anybody how to pass any certification. I understand that the students must study outside of the course time. However, taking an end-of-course assessment and then several days later, if not weeks into the following course, having to show proficiency to another person is not conducive to the student; This can be remedied by I the second-party coach, who did not participate in the course delivery administering the end-of-course assessment. I can read the course slides myself and watch the provided videos without someone doing this for me. There was no immediate assessment of the student's knowledge after each instruction block. I.T. is not a theory-based form of instruction; it's hands-on, teaching students how to perform the task and providing why you are performing the tasks are better aligned with how this instruction program should be. That will better prepare the student for the exam certification because they aren't memorizing the questions on the certification examination; they will better understand why the questions are being asked. When a customer has an issue with their computer and other office equipment, they are looking for someone well-prepared to fix the problem, not talk to them theoretically about what could be the issue. The design and presentation of this course are way off the mark, and I feel this has been a waste of students' time and money.
I am thoroughly disappointed with ACI as a whole for their bait-and-switch approach to these courses. They are marketed as these great 10-day courses that will get you the certifications needed to get a high-paying job in the tech industry. It doesn't take long to realize that they are simply a way to get some quick money from the VA and force students into help-desk jobs paying barely above minimum wage.
It seems to be a good course, but multiple instructors hurt me. The different teaching styles made it difficult for me to follow along and make sure I was getting the right information.
If I pass this test it will be a blessing. Thank goodness for Lee and all his help.