What you will learn
By the end of the course, delegates will:
- Recognise a wide range of situations and circumstances that can lead to vulnerability and the impact these have on individuals
- Understand the risk of causing harm to customers when products and services fail to meet their needs
- Be familiar with inclusive product design principles and points to consider in the design process
- Understand the importance of user testing and continuous Improvement
- Practical actions to prioritise in the next 90 days
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