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Atrocious Organisation from start to finish...with the poor instructor stuck in the middle! Credit to her positive and adaptive attitude.. Issues - Lack of understanding as to who was on the course, ie time wasted waiting for a delegate. Software issues, delegate told that they didn't need PP software on their machine meant that approximately 2 hours were wasted on the first day Issues with PP and software files not loading properly meant instructor had to improvise lessons. No one with any knowledge of whether or not I am doing an exam at the end of the week, had I not asked, what would have happened? To reiterate...course good, instruction good...planning and internal communication terrible!