Ian Meekums, Senior HR Adviser, observing. I think use of Jam slide was fantastic. Behaviour Improvement might be better termed around Performance Improvement, accepting behaviour corresponds to performance, however it may be confusing that poor behaviours (rudeness) are disciplinary issues ref our behaviour code. The House often puts in place a performance improvement plan in the informal stage, ideally this could be an element to cover. How or what questions excellent. Transactional analysis - great video Better example for the script?…..meeting x, thought we agreed you be on time , i'm confused…. this example could do more to manage fear/intention, Also, lateness more likely to be conduct than performance, accepting it can straddle both but traditionally a disciplinary matter (cant do vs wont do) Paul Gapper is excellent. Nothing in this feedback is a reflection of him, but perhaps a reflection of what the House has asked to be delivered.

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Amy D, 02 Mar 2021

Content was great and liked the learning platform that was used for the training. The trainer was very inclusive and made the session feel relaxed and enjoyable.

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Lisa S, 02 Mar 2021

Friendly and engaging teacher. It was good it was a small group (3 people)

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Lisa S, 02 Mar 2021

Friendly teacher who made everything easy and accessible

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Myah C, 02 Mar 2021

I learnt new things that would be useful in my role

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Rosaleen L, 02 Mar 2021

I absolutely loved Ebeji's approach to this four part course. Really informative, fun and based in practical applications. I was so very fortunate to have all her guidance and professional input into two presentation s that I was preparing and they will be stunning as a result. My confidence has grown enormously and she has taught me to solve so many problems that I was encountering. Incredibly helpful.

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