Introduction to Motor Insurance & Motor Claims Handling Reviews

The course was helpful in terms of presenting an overview of motor claims, there were differing levels of experience and knowledge within the room so it would always of been a challenge to pitch perfectly. My only real issue is that the presenter seemed to have not been overly familiar with the format and there were long pauses as they obviously reviewed the slides and notes, this led to a lack of natural flow. Some of the case law was also incorrect and when challenged on the interpretation of some of the information there was no definitive response which sometimes led to confusion.