3 DAY - LEVEL 3 AWARD IN FIRST AID AT WORK COURSE (RQF) Reviews

The trainer was very knowledgeable, happy to answer questions, and friendly. The course covered lots of helpful and interesting content, with clear videos and slides. I liked that there was a test at the end of each day to assess what you learnt. However, I do have some issues with it. - the trainer was great at lecturing, but not really good at teaching & correcting. For all the practical aspects we only did them once. So there was no time to practice, receive corrections, improve. Lots of people around the room were doing things that I noticed weren't great, but the trainer only gave feedback and corrections to a couple of people. And then if the participants didn't implement his corrections he just gave up. - it felt more like a tick-box exercise, with everyone getting a qualification at the end, rather than ensuring that everyone actually learnt something and was actually competent enough to have that qualification. The CPR "assessment" we did without any practice beforehand, and plenty of people weren't doing very good CPR but still "passed" that bit of the assessment without correction. The assessment at the end of the day was meant to check how much you'd learnt. But the trainer basically told everyone throughout the day which parts were going to be on the test at the end, and then just before the test did some "revision" that was again just going over the answers to the test you were about to take. During the test taking the trainer left the room so several people cheated by conferring on the answers to the questions. Then the trainer checked over everyone's answers before they submitted, and told them to look over their answers again if they hadn't gotten enough right to pass. And then gave some heavy hints later as to what exactly was wrong with some people's answers. Lots of the participants on the course didn't have great English, and when they asked questions you could tell that they hadn't always understood what the trainer had said. So I'm not sure how much some of the people on the course actually took in, yet they still passed and now have this qualification. I know it doesn't seem that deep, but actually this is really dangerous. Because these people now have a first aid qualification, so e.g. companies might think they've satisfied their risk assessment by having a first aid trained person present, but they haven't really learnt much first aid, so if something did happen there would be no one around to actually help, and someone could get really badly injured or die. - the time wasn't used very well. For a three day course we probably only did about 1.5 days of actual course. The trainer skipped over any recaps, and only did each of the practical elements once. I think it would have been a better use of time for more (quick) recaps to be built in, to ensure that people actually remembered what they had learnt, and for more time to be spent practicing the practical elements of the course. I know that it was convenient for everyone to get through the course quicker and be able to go home at lunchtime, but it's a 3-day course for a reason, I'd like to get three days worth of learning out of it. So overall, personally I really enjoyed it, learnt loads, and got a lot out if it. But some of the people who were on the course with me and are now qualified first aiders I would not trust to look after me if something happened. I think the trainer didn't do enough to ensure that participants were actually learning what he was teaching (because he was teaching some really great stuff!), and that only competent people actually got the qualification.

I am happy with Matt for day 1 and day 3. However Emma the trainer on day 2 was a nightmare! Rude, agitated and very scattered.she is not right person to teach and we all had very hard time being in her presence…

Trainer was very knowledgeable but loved to talk about himself a lot. He referred to arteries as archeries and made a few other errors which could lead to incorrect course of action and treatment

I felt we jumped from one part of the course to the other and I was getting confused

Third day was much more informative. Trainer on third day very helpful .

Not ideal to have 1 day and three day together on day 1! lots of writing or great memory required for the written tests!

The slides were very basic, had lots of spelling mistakes in them. The course was easy to sign up to online and to get the certificate through. Pre ious courses we have been given guide books and when passed first aider pin badges and pocket masks, nothing like that was given out on this course which is a shame. The instructor was ok but I felt like he didn’t have an order or direction to how he taught things and would often flick about the topics. He also finished each of the first two days at 2pm after only starting at 9am and the 3rd day finished at 11:30. I have done various courses in the past and if I had been a first timer to first aid would not have felt confident after having done this course.

I think that the trainer could have developed some sensitivity towards learners during the session. The trainer went through the slides very quickly so I wasn't able to detail my notes enought that I would have liked to. It also was that we finished early and did not have anything to do until we where able to complete the assesment and it would have been nice to have a course booklet to take home.

Trainer seemed more concerned about finishing each day early. Course was meant to be 9am-4pm each day. Course didn't start until 9:30 each day and was finished by 3pm each day. I felt the trainer just gave us the information to pass the daily exam. Many modules were just skimmed through

Enjoyed the course