1 DAY - LEVEL 3 AWARD IN EMERGENCY FIRST AID AT WORK COURSE (RQF) Reviews

I thought the trainer was very unprofessional with constant swearing throughout the session also I felt the trainer was rude and spent 15 minutes on the phone to his friends during the session whilst we had to just sit there whilst he took private call for 15 minutes. He made me feel very uncomfortable through out the session. I was not impressed with the trainer and the way he conducted himself. I did not expect for him to be swearing all the way through and be so rude. At one point he actually was offensive to some people in the room.

I raised serious complaints about the conduct and competency of the trainer as it was clear he was not a first aider, did not know or understand what he was teaching and was not professional. Additionally, half of the attendees were sent to a different location on the day and the accuracy of the 'test' required was proven to be wrong. There was a mix of those doing the requalification with those learning first aid for the first time. This day definitely was not good enough to consider those attending their first training to be qualified at the end. The instructor gave incorrect instructions and was not competent himself. I'm sorry, I do not recall the trainer's name. This was the course in the Royal Station Hotel in Newcastle Upon Tyne.

Hi I am not happy to this course. He harassing me. Also what resent failed. I am working sainsbury's 8 years. This is first time not happy.

Unfortunately my experience and learning on this course was impacted negatively by the professionalism of the tutor. He started by berating a woman (for whom English was not her first language) for not being able to spell, which ran about 20 minutes into the beginning of the day. He made frequent comments about how the women on the course would do better because 'they were prettier so he would mark them higher'. He also made several sexual references about how the women preferred it 'when it was boys vs girls' during activities. He had a clear racial bias when it came to how critical he was - he made the non native English speakers redo tasks several times more than the native English speakers, regardless of their performance the first time around. At one point, while learning how to put a student in the recovery position, one student was struggling to put his partner in the correct position. The tutor stood over the partner who was lying on the floor and loudly shouted "you're trying to put him in the recovery position, you're not trying to f*** him!" before leaning down to smack the gentleman on the rear hard enough that the sound was audible throughout the room, and the other groups stopped what they were doing to make sure everyone was okay. This was very alarming. These combined points made me feel very uncomfortable and unsafe through the day. I do hope this feedback is useful to you.

I can't download my cert, I've tried to get in contact but heard nothing back. It won't recognise my email address when it asks for it as the password i set isn't working so I have had to select "forgotten password"