Anon Y, 27 Feb 2025
I do not wish to be rude - but the entire class felt like a shambles.Response : Hello, I'm sorry to hear that you didn't enjoy the session. I appreciate your feedback. In the sessions, I encourage everyone to engage, interact, and share their experiences, and I do my best to listen. However, due to time constraints, we sometimes need to move the discussion along to ensure everyone has a chance to participate. We use the chat box, the hand icon for raising hands, and some people prefer unmuting, but I understand it can be difficult when multiple people speak at once. Moving forward, to help manage the flow, I'll encourage learners to use the hand icon when they'd like to speak. This will help prevent overlap. Additionally, when asking questions, I make a point of referring to individuals by name so they can respond directly. We also encourage learners to share good practice and resources to continue our learning. For example, during the safeguarding lesson, we shared websites, documentaries, and case practice reviews on abuse, which learners can explore to further develop their awareness and challenge their knowledge. If you wish to discuss this further, feel free to contact me by email or phone. I want everyone to have a positive learning experience and enjoy attending the webinars. Thanks again for your feedback.