Assertiveness at Work Reviews

great delivery maintaining interest across the day one suggestion for improvement - when reviewing the 4 communication styles aggressive, submissive, P/A, assertive - there was a very detailed slide which was very useful but we just talked through the content - demonstrations could be more engaging.

The content was very good, but as mentioned eralier the exercises neeeded more role play to drive home the key message of the course.

There was some pre-reading for the course but I never received it. It would have been interesting to go through this. There were extra documents at the end that you could take away for further reading but there was not enough for everyone.

The trainer was good and tried to be interactive. The main problem was the materials of the course that in my opinion was too basic and not in lign. It was also a lot of presentation through Powerpoint which doesn't necessarily create debates and discussion with the group to be able to share best practices and knowledge.

great course and Vidette was and excellent trainer

I expected to come away with tools to enable me to deal with certain circumstances and tools that would benefit me when interacting with customers where I need to be assertive. I dont feel that I have been equipped with additional tools.

Felt it beneficial to hear opinions of others in the same profession/role as myself. We learned from each other.

Thought the training was carried out in well structured and interesting manner

Good overall course, teacher was very clear and gave the points across well.

course was informative and will help me with day to day situations