Showing 11–20 of 115 reviews (3 star)
I believe the class has great potential but between one student truly failing to grasp the concepts and the instructor being very non linear or not allowing for most to grasp on topic before moving on, there was much left to the imagination.
Please conduct a team review and correct the test material.
my rating are nothing against the school or instructor its not the best way that i learn
the first instructor did not properly instruct thru all processes of learning, i didnt even know about the test out portion until last week. he just blandly read the slides, while taken long breaks. i dont even think we ever reviewed with him. this 1101 a+ course has shaken my confidence in learning here,
As stated before, this course needs to be redesigned. If it was not for how practically flawless ITIL was before this, I would be demanding a refund as the amount of money I paid to take this course was not reflected in in the quality of the course that I had to go through. There was so much wrong with this course that it should probably be scrapped and replaced with something that will actually help the students. If I was a student who had issues with taking tests, my confidence would be shot, and I would be scared to proceed with the following courses and certifications.
Class needs more time and slides needs to be updated. Felt classes are being ran through since they are only 2 weeks long
we need more practice tests like in itil foundations , and more breakdown for people new to IT, the instructor made up with his real world knowledge and explanations
The instructor is an SME with a passion about the content. The information is dry through slides but I suppose you have to go through them. I would recommend finding a way to add questions or "comprehension check" questions at the end of each module. As well a way to incorporate more discussion to facilitate learning. There is a lot of material to cover and discussions would lead to less time to go through it so i suppose more knowledge checks would help. Night classes are generally the time we have to give to a class so having homework is a bit challenging trying to find extra time.
We didn't do many labs in class. The instructions for the labs weren't clear so it took me a min to figure out how to move the components. A video before doing labs might be helpful. Make sure that the instructors understand that this is a new industry for most of us so we need simple ways to understand the information. I know that you all can't control the length of the courses so we need every tool to help us be successful.
Instructor need at least an extra week of course time.