About this course
This training course focuses on the skills required to be truly effective on the telephone when dealing with both, incoming and outgoing calls. This is a highly practical course concentrating on core skills development and will give delegates more confidence in the way they use the telephone to develop sales.
What you will learn
Learning Outcomes
At the end of this programme the delegate can:
• Demonstrate excellent listening skills
• Give examples of advanced questioning techniques
• Explain the different buyer types
• Recognising buying signals
• Take control of the call and professionalism
Recent reviews
The course was informative about what is mis-selling and how to prevent this happening in my role at Wave. The instructor was good and made the training enjoyable.
enjoyed it
I enjoyed the training course again which gave me some good ideas of some things I can implement in my own training sessions I’ll be holding with new recruits so overall really enjoyable and useful.