Telephone Sales

Description

This training course focuses on the skills required to be truly effective on the telephone when dealing with both, incoming and outgoing calls. This is a highly practical course concentrating on core skills development and will give delegates more confidence in the way they use the telephone to develop sales.

What you will learn

Learning Outcomes

At the end of this programme the delegate can:

• Demonstrate excellent listening skills
• Give examples of advanced questioning techniques
• Explain the different buyer types
• Recognising buying signals
• Take control of the call and professionalism