About this course

This comprehensive course equips learners with the knowledge and technical skills needed to excel in modern workplace and facilities management. Focusing on the strategic integration of people, place, and process in built environments, this programme develops professionals who can create safe, productive, and financially sustainable workplace environments and achieve operatational excellence in your organisation. This course provides a balanced approach to the technical, managerial, and strategic aspects of facilities management, preparing professionals to create value through effective workplace environments.

What you will learn

By the end of this course, you will be able to implement a successful strategy that enables you to:

  • Support financial policies and review capital, revenue and project budgets in a Facilities Management context.
  • Implement the principles of long-term budget planning and forecasting for the workplace and Facilities Management.
  • Use IT software for data collection, analysis and presentation of data.
  • Explore trending PMS, CAFM and CMMS tools to manage facilities operations efficiently.
  • Assess property value and make recommendations for acquisition or disposal.
  • Evaluate lease administration processes and manage tenant and landlord relationships effectively.
  • Integrate advanced facility technologies — including Building Information Modeling, imaging systems, geospatial mapping, automated data capture, communication infrastructure, and ICT management frameworks.
  • Develop your management skills in the context of digital innovation and transformation projects.
  • Assess tech needs and predict impact of new tech, as well as understand decision-making surrounding tech upkeep and replacement.
  • Identify and apply industry quality standards to facilities management processes.
  • Implement continuous improvement methodologies (e.g., Lean, Agile, Six Sigma) to enhance service quality.
  • Apply problem-solving techniques and design thinking principles to analyse case studies to develop and monitor performance metrics to ensure quality standards are met.

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