About this course
Develop the capability to lead with greater insight, influence and impact in complex operational environments. This practical program equips HR professionals with the skills to identify emerging workforce risks, diagnose root causes, and influence better business decisions before issues escalate. Through real-world scenarios, collaborative activities and practical frameworks, participants will strengthen their ability to interpret workforce data, challenge assumptions, engage stakeholders and shift from reactive problem-solving to proactive prevention. By the end of the program, participants will be better equipped to partner with leaders, improve decision quality and contribute to stronger workforce and business outcomes.
What you will learn
By the end of this program, participants will be able to:
- Recognise early workforce signals and identify patterns that may indicate emerging operational or people risks.
- Apply structured diagnostic techniques to uncover root causes rather than responding to surface-level symptoms.
- Use workforce data and evidence to support informed, timely and proactive decision-making.
- Ask purposeful, diagnostic questions that improve the quality of analysis and recommendations.
- Identify assumptions, blind spots and missing information before recommending solutions.
- Apply practical influence strategies to build stakeholder commitment and drive meaningful action.
- Adapt communication and influencing approaches using behavioural frameworks, including DiSC and SCARF.
- Design early warning indicators and trigger points that support a preventative approach to workforce challenges.
- Develop practical action plans that strengthen HR's role as a trusted strategic partner within the business.
Recent reviews
Toni's style was just what we needed as a group considering the topics that we covered and the relevance it had to our everyday work-lives.
So much fun and lots of tools to take away and put into everyday practice. Loved it!
The two-day course was highly valuable, and I found the content practical, relevant, and immediately applicable to my role. There were several key takeaways that I will be able to implement on my return to work. One of the most impactful tools was the Start, Stop, Change framework, which provided a simple and memorable way to identify actions and behaviours to take forward from the course. I also found the ADKAR model for change management particularly useful, as it reinforced the importance of supporting individuals through change and understanding where they may be in the change journey. The session was also a great reminder of the importance of the Skills Will Matrix when assessing capability and tailoring support to team members. In addition, the discussions around communication styles were extremely valuable, reinforcing the need to consider the preferences and styles of colleagues when conducting conversations, providing feedback, and managing workplace interactions. I also enjoyed talking about power, and when different types of power are applicable to conversations with colleagues and also when managing upwards. Overall, the course was engaging, practical, and full of useful tools and frameworks that I can confidently apply in the workplace.