About this course
This course is suitable for everyone working within the Highways industry. It provides the most effective techniques and strategies for handling and resolving conflict in the workplace, including a working on the Highway.
What you will learn
Course Objectives:
Learners will cover the following objectives:
Introduction to Conflict Resolution
The Law
Weapons Display and Discussion
Reporting Techniques and Procedures
Recognition of Trigger Factors
Challenging behaviour
Build-up of aggression and violence
Communication between people
De-escalation Techniques
Attitude Reflection
Scenario Based Training