Description
This course is suitable for everyone working within the Highways industry. It provides the most effective techniques and strategies for handling and resolving conflict in the workplace, including a working on the Highway.
What you will learn
Course Objectives:
Learners will cover the following objectives:
Introduction to Conflict Resolution
The Law
Weapons Display and Discussion
Reporting Techniques and Procedures
Recognition of Trigger Factors
Challenging behaviour
Build-up of aggression and violence
Communication between people
De-escalation Techniques
Attitude Reflection
Scenario Based Training
0121 326 8696
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