What you will learn
Persona – understanding own persona and how to engage from the first 7 seconds
Starting strong and with impact – psychological contracting, setting expectations to manage expectations, how to show authority
Different personalities – using emotional intelligence personality types to understand the audience, keep them engage and inspire action. How to give the introverts a voice
How to ask great questions - using a coaching approach to extract information and encourage creativity
Conflict management – embracing cognitive diversity, how different opinions count and how to embrace this as a facilitator
Keeping the conversation on track and bringing it to a close at the right time
Practical – each component will include a practical element. The afternoon will be mostly practical with expert feedback from our trainers
Recent reviews
Great course, built my confidence, lots of good examples, tips and tools..no longer scared of facilitation
Huge thanks to Dan and Darren for the facilitation session today! It was really well structured, balancing theory and practical elements. I learnt a lot and feel reassured that I can facilitate going forward as I was able to practise facilitating in the session.