Description
This training course is for those possessing a sound knowledge of good communication skills, wishing to gain a deeper understanding of the subtle nuances of the communication process.
The delegate will learn the essential skills of communicating successfully with others from all walks of life. The content will explore several methods of improving the way you interact with others and other personality-based concepts with the aim of improving a professional ‘communicators’ impact. Although deeply practical in its nature, the focus will be on becoming more self-aware and will examine in great detail areas such as Emotional Intelligence and Neuro-Linguistic Programming (NLP) and how it can add genuine value to working relationships.
What you will learn
Learning Outcomes
- Build better relationships using EI by being more self-aware
- Explain and apply NLP techniques for better communication
- Demonstrate the importance and power of ‘words’
- Use various communication channels in communicating assertively and positively
- Manage conflict resolution successfully
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