Description
This course will benefit delegates who want to focus on advanced communication techniques and determine the best way of having an impact on others and communicating with maximum effect.
Careful examination of whom to influence, why and how, will form the platform for the course which will then explore in detail the use of assertive behaviour when the situation demands it. This is a powerful course addressing the most fundamental interpersonal skills required by every single individual if they are to flourish, both professionally and personally.
What you will learn
Learning Outcomes:
- Build rapport quickly
- Employ advanced communication skills and techniques
- Determine the difference between assertive vs aggressive behaviour
- Develop personal presence & impact
- Apply transactional analysis
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