Happy Reviews

Excellent course as always - great to have it tailored around a set of sessions we are having to run - really great to have time as a team and realise what a fabulous team we are and that we can use these tools today in practice to get the best out of our sessions and ultimately all our amazing volunteers - thank you So much Paul

Always pleased to join a session with Paul who makes sure that it is tailored to what you need rather than running through a set of prepared slides. Excellent opportunity for our team to refresh our active listening skills, negotiating skills and to come up with a plan for our forthcoming work that we expect will be challenging. Thank you Paul once again for an excellent day.

The course is fast-paced but the instructor takes the time to make sure everyone is on the same page

Thought-provoking session.

Enjoyed it, very informative and useful info given it was based on where other apprentices lost marks.

I really enjoyed one to one session. I was able to express more which would have been difficult in a group.

Great Course, great Facilitator, Great Venue. Lunch was superb.

It was really useful to learn frameworks for situations in which assertiveness is useful, because often they appear in interpersonal interactions so it's easy to freeze or go with the flow, and second-guess yourself afterwards.

Brendan - I really appreciated your apology and understanding for the need for clarity in preparation for each session. I think this is beneficial for all (as I was not the only one without a laptop) but I think it brings into sharper focus the missing link I feel there is in the course. This is not the first time I have had to flag neurodiversity as an issue to be considered (the first time was in the Culture session with Jo) and I wonder if, linking in with what Lynette said about Prevent and British Values, there may be a space by which we can spend more time discussing these in tandem with the learnings on the programme. Lynette was right that they should be highlighted as and when they come up, and while I despise the term 'British Values', some more open and honest discussion around equity, diversity and inclusion feels appropriate. It can't have gone unnoticed that we are a not very diverse group in terms of heritage, and these topics have to be talked about alongside what we are learning, as no workplace can be considered truly transformational if JEDI (justice, equity, diversity and inclusion) doesn't underpin everything it does.

Good, well paced sessions. Trainer gave plenty of time and opportunities to practice.