Happy Reviews

Cathy was brilliant at giving examples of how to put the learnings into practice. There was lots of opportunity to explore the techniques using our own examples which helped to cement how I can put them into practice now.

Very helpful, gave me lots to think about in the way I give negative and positive feed back. To listen more and let people talk.

Happy with Happy! Did well to avoid the same few doing all the talking. Flowed well, never bored. Useful content that I will endeavour to use. Thank you.

Great day. Course book looks useful. Will read this more closely

The course was great at discussing constructive feedback especially when you don’t have evidence. I would benefit from doing a lot more work on this area for my confidence but appreciate the course has time constraints. Role play sessions were great

Very good and nice instructor

Enjoyed the session and it moved along at a good pace

Lot of ground covered tailored to the 6 of us present Can't comment on the manual /booklet as yet as have not had opportunity to read properly

I enjoyed the day very much. I learned some interesting insights and heard some that I had previously heard but good to have them reinforced. Definitely things to take away, but some benefits may be intangible.

We use be-spoked templates - this was not addressed in the course. Learned some new elements Would have been nice to know what the differnece between Level 1 and 2 were and what we were going to learn today