SFA08- SFA Lite for Gambling Operators Reviews

Was great

Good session and it's nice to have the tutor engaging with the room

Excellent and would recommend to colleagues and contacts.

Very pleased with the “lived experience” aspect of the course, this made it very relatable.

Very informative and thought provoking, good for raising awareness

Very comprehensive information and good opportunity to review learnings.

I think a section specifically for our environment of online gambling operator and some role playing or examples to go through would have been beneficial for our teams

I believe examples or ideas on how to deal with a person via chat would be helpful as I don't deal with phone calls or face-to-face interactions.

I think a few more examples could've been added, a bit more specific to what we in our department deal with, which are usually customers with suicidal thoughts but who are looking for a specific answer from us, related to money refunds. We usually try to address other aspects of their life and feelings but it gets very difficult, since our customer continue going back to the refund question over and over again.

The training has taught me to empathize more with others and understand their situations. This is for my colleagues as well as the customers that I deal with on a daily basis.