About this course
Changes in our business environment seem to be happening more quickly as technology develops. The problem is that processes don’t always adapt as quickly.This intensive one-day training course will look at what is meant by continuous improvement and how some simple techniques will help us review processes and look for better ways of working.
What you will learn
By the end of the course, learners will have developed an effective toolkit through practical exercises. The course is supported with materials and shared resources.
- Session 1: What is “continuous improvement”?
- A brief history of time management
- Toyota: the customer, kaizen and waste
- Lean
- Session 2: Building a process map
- What goes into an effective process map
- How to create one
- Practical exercise on a process
- Session 3: Value
- Recognising waste in a process
- Defining and looking for value
- Practical exercise on a process
- Session 4: Making it happen
- Getting buy-in from a team
- Changing the process mindset
- Making improvement continuous
Recent reviews
I really enjoyed the day and took away some real insight into how to process map, when this is appropriate and how to implement this within my team. I thought it was well pitched and paced and look forward to implementing my learning. The starter activity really helped and enabled the afternoon session to be more productive.
Really good course, I liked Mike's style. The presentation parts were concise & informative & polished. Interactive parts were well done, great pacing & guidance. Gave me a different outlook on process mapping as tool for continuous improvement.
I really liked the trainers approach to give general principles then direct the training to us doing process mapping and enabling learning through the trainer asking questions. I think I learned a lot more this way than in a more traditional training session.