About this course
COURSE HIGHLIGHTS
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
A major goal of this workshop is to help participants understand the impact that their communication skills have on other people.
OVERVIEW
This course is peppered with exercises that will allow participants to apply the information covered to their specific situation. In addition, participants get the opportunity to put their new found skills into practice to gain maximum benefits from the training.
This training is delivered in an informal manner with the use of audience participation in discussion and practical sessions. These will assist participants to learn and understand the communication principles, tools and techniques discussed during the course, and to help them start to put these into practice in the safety of the training environment.
A variety of training methods are used on this course, including group discussion, trainer presentations, skills practice, pairs and group exercises, role play and case studies
What you will learn
COURSE INCLUDES
This one day workshop will help participants to:
Identify common communication problems that may be holding them back
Develop skills to ask questions
Learn what their non-verbal messages are telling others
Develop skills in listening actively and empathetically to others
Enhance their ability to handle difficult situations
Deal with situations assertively
Recent reviews
Excellent course, trainer was very clear, consistent and didactic on her examples. I would like to take another session in the future.
Very good course. It would have been nice to get some practical case, more interaction.
I had a great understanding of how to communicate effectively and being assertive. I learned more about my communication style and what are the most suitable communication style to use in different situations when there Is conflict. We also worked on presentation skills and body language which helps us in every area. John is very knowledgeable and experienced about the course content.