Description
Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situations. By the end of this course, delegates will be able to use techniques that enable them to deal confidently with conflict, disagreement, aggression and other strong emotions.
What you will learn
The content for this in-depth course includes: -
- Understanding why conflict is inevitable
- Understanding how conflict can be positive
- Traditional ways of dealing with conflict
- Patterns of behaviour
- Learn a preference for coping with conflict
- Distinguish between aggression, assertion and submission
- The three stances
- Aggressive - Assertive - Passive
- Conflict strategies
- Manage conflict both internally and also with customers and suppliers
- Develop the skills necessary to handle a variety of everyday confrontational situations
028 9043 9624
Email
