About this course
Our Training for PAs and EAs course provides Personal and Executive Assistants with everything they need to succeed in a demanding and continually changing role. Core skills like minute-taking, introduction to management tools and techniques to maximise productivity, as well as a range of other administrative duties are all covered.
What you will learn
- Your role within the management team
- Effective management and personal development skills
- Techniques to progress and manage your own development
- Management tools and techniques to maximise productivity
- Identify objectives to increase productivity - your own and your manager's
- Deciding what is important and what is not
- Principles of managing people
- The elements of management
- The skills needed
- The need for planning
- Why plan?
- 7 Steps of Effective Planning
- Prioritisation - Setting SMART Objectives - Working with others
- Motivational factors
- Effective delegation - when and how?
- Influencing Skills
- Communication skills
- Providing crystal clear instruction
- Getting ideas accepted
- Being a team player
- Expectations and work ethics
- Assessing your team qualities
- Personal Action Plans
- Assertiveness skills
- Appropriate minute taking skills
Recent reviews
I feel I have gained some very helpful knowledge and tips from Margaret. She is a fantastic trainer who I would highly recommend
I really enjoyed the course. Was nervous at the start but Margaret made me feel very welcome
An absolute worth while course with an excellent facilitator in Margaret Pentland. Content of course all very valid to current roll, learned a lot of valuable tips and methods. Felt that facilitator had all clients engaged the full duration of course and had such a nice way of interacting with us.