Stakeholder Management

Description

Influencing and persuading all of the internal and external stakeholders – vendors, outsourcing providers, customers, and colleagues – in any process are essential elements of managing continuous improvement. Securing the buy-in of individuals where you don’t have direct authority can support a drive for operational excellence.

This 1-day course delivers great tools and techniques to help you to achieve the best outcomes whilst building and managing excellent business relationships.

Small classroom based type workshops with the option for 1-2-1 tuition at our Central London training centre.

This course can also be offered as on-site delivery. Please enquire for more details.

What you will learn

The course highlights are:

Stakeholder mapping

• Analysis models and tools
• Who to influence?
• Creating your own stakeholder mapping model

What makes them tick?

• Considerations from stakeholder mapping
• Use of position, knowledge or personal power

Personality preferences

• Identify your own preferences
• How are different types influenced?
• How to influence others

Influencing strategies

• Road map to successful influencing
• Different types of influencing strategies
• Push and pull type behaviours
• Tools, skills and behaviours of effective influencing

Effective communication

• Communication preferences
• Managing conversations with stakeholders
• Selecting communication methodologies to get your messages across