At ACI Learning, we train leaders in cybersecurity, audit, and information technology. We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter.
Goal:
Our primary goal was to obtain truthful and actionable feedback from our learners. We wanted to streamline the feedback process and remove the possibility of bias that could occur when instructors collected feedback themselves using paper feedback forms. We decided to use Coursecheck because the other tools out there couldn’t give us the detailed dashboards and comprehensive data that Coursecheck could.
Results:
- Significant time saved: During peak periods, we save around 20 hours per week, or about half of a full-time employee’s workload, thanks to Coursecheck’s automated processes that previously consumed hours of manual work.
- More authentic feedback: The online evaluations allow learners to provide honest and thorough feedback. Data accuracy has improved significantly, and we have a greater understanding of the areas we need to improve.
- Instant data: Real-time reporting means we can adapt our training and address any problems right away, instead of discovering them too late.
- Improved instructor performance: As well as identifying areas for improvement, we can easily track response rates, which we’ve added as one of our instructor KPIs.
- Insightful and digestible reports: Coursecheck provides us with comprehensive reports with visual overview charts, which are essential for our executives to see results at a glance. The ability to pull instructor or course-specific data has been key in our decision-making. We use Coursecheck’s insights for quality improvement on a weekly, quarterly and annual basis, helping us address feedback and adjust our curriculum.
Integration with our other systems:
We have integrated Coursecheck with several platforms we use – Training Orchestra, Docebo and Zoom – saving us a huge amount of time. Evaluation links are generated automatically, and updates happen in real time, ensuring we’re always working with the most up-to date information. This automation has been invaluable in reducing manual errors and improving efficiency.
Looking ahead:
- Leveraging reviews for marketing: Coursecheck has become an integral part of our marketing and sales efforts, but there are even more features we are looking to utilise, like embedding the Coursecheck widget on our website to showcase real-time reviews.
- AI-generated comment analysis: We’re excited to explore this new feature further. It has the potential to offer even deeper insights for our marketing, sales, instructor management and career services teams.
Coursecheck has been invaluable for getting honest and actionable insights from our learners. It has saved us around 20 hours a week and the support we receive is fantastic.
Priscilla Serrano, Director of Global Events & Operations
See for yourself how quick and simple it is to harness the power of your feedback